Privacy Policy

Thank you for visiting Build A Glow. We are delighted to have you as our valued customer and are fully committed to protecting your privacy and personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Introduction

Thank you for visiting our website. By using our services or making a purchase from Build A Glow, you agree to the collection and use of your personal data as outlined in this Privacy Policy.

We take your privacy seriously and ensure that all personal information is handled responsibly and securely.

2. Data Controller

The Data Controller responsible for your personal information under this Privacy Policy is:

Build A Glow
Email: support@buildaglow.co.uk or support@buildaglow.com
Address: [Insert Registered Address, United Kingdom]

If you have any questions regarding your personal data, please contact our Data Protection Officer at the above email.

3. Personal Information We Collect

When you interact with our website, we may collect the following information:

• Personal Identification Details: Name, date of birth, and contact information (email address, phone number, and shipping/billing address)
  
• Transaction Information: Payment details (processed securely by third-party payment providers) and order history
  
• Technical Data: Internet Protocol (IP) address, browser type, operating system, and device information
  
• Marketing Preferences: Information about your interests and communication preferences
  
  

4. How We Use Your Personal Data

We use your information for the following purposes:

• To process and fulfil your online orders
  
• To communicate with you regarding purchases, deliveries, or returns
  
• To process payments securely through trusted third-party gateways
  
• To improve and personalise your website experience
  
• To send promotional offers, new product updates, and exclusive deals (only with your consent)
  
• To detect and prevent fraudulent activity or security risks
  
  

We never sell, rent, or trade your personal data to third parties for marketing purposes.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity – to complete transactions or deliver orders
  
• Legitimate interests – to improve our products, services, and customer experience
  
• Consent – when you subscribe to newsletters or promotional updates
  
• Legal obligation – to comply with applicable UK laws and tax regulations
  
  

6. Your Consent

By submitting your personal data to place an order or request a service, you consent to its use for the stated purposes.

You can withdraw your consent at any time by contacting us at support@buildaglow.com. Please note that withdrawing consent may affect our ability to process orders or provide services.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
  
• Request correction of any inaccurate or incomplete information
  
• Request deletion (“right to be forgotten”) of your data where applicable
  
• Object to processing or restrict data use under certain circumstances
  
• Withdraw consent for marketing communications at any time
  
  

To exercise any of these rights, please contact us at support@buildaglow.com. We will respond within 30 days as required by law.

8. Security of Your Data

We take appropriate technical, physical, and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

All sensitive data, including payment information, is protected through SSL encryption and secure servers. Only authorised personnel have access to your personal data for legitimate business purposes.

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic.

Cookies help us:

• Understand which pages are most visited
  
• Improve website performance and navigation
  
• Personalise content and product recommendations
  
  

You can accept or decline cookies. Most web browsers accept them automatically, but you can modify your browser settings to decline cookies if you prefer.

For more information, please read our Cookie Policy.

10. Links to Other Websites

Our website may contain links to third-party websites. Please note that once you leave our site, we have no control over how those websites handle your information.

We recommend reviewing the privacy policies of any external sites before providing personal data.

11. Retention of Personal Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

We encourage you to check this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:

Build A Glow
Email: support@buildaglow.co.uk or support@buildaglow.com